Terms of Service
Terms of Service
Welcome to DirectCare. These Terms of Service govern your use of our healthcare platform and services. By accessing or using DirectCare, you agree to comply with and be bound by these terms.
Last updated: May 1, 2026
Acceptance of Terms
By creating an account, accessing our platform, or using our healthcare services, you:
- •Confirm that you are at least 18 years old or have parental consent
- •Agree to be bound by these Terms of Service and our Privacy Policy
- •Represent that you have the legal capacity to enter into these terms
Our Services
DirectCare provides healthcare coordination services including:
Membership Plans
- • Essential: Priority hospital access and basic care coordination
- • Premium: Enhanced services including medication delivery
- • Elite: Comprehensive care with 24/7 emergency support
Core Features
- • Hospital appointment scheduling and management
- • Doctor-led consultations (chat, voice, video)
- • Digital treatment plans and medical records
- • Emergency care coordination
User Responsibilities
1.Accurate Information: Provide truthful and complete medical and personal information
2.Account Security: Maintain the confidentiality of your login credentials
3.Professional Conduct: Treat healthcare providers and staff with respect
4.Payment Obligations: Pay all fees associated with your membership and services
5.Appropriate Use: Use the service only for legitimate healthcare needs
Medical Disclaimer
IMPORTANT: DirectCare is not a substitute for emergency medical care.
- •For life-threatening emergencies, call emergency services immediately
- •Our platform coordinates care but does not provide direct medical diagnosis
- •Always follow the specific advice of your healthcare providers
- •We are not responsible for medical decisions made by independent providers
Payment Terms
•Membership Fees: Charged monthly or annually according to your plan
•Service Fees: Additional charges may apply for specialized services
•Refund Policy: 30-day money-back guarantee for Elite membership
•Payment Method: All payments processed through secure payment gateways
Limitation of Liability
To the fullest extent permitted by law:
- •DirectCare is not liable for medical outcomes or treatment decisions
- •We are not responsible for actions of independent healthcare providers
- •Our liability is limited to the fees paid for our services
Account Termination
•By You: You may terminate your account at any time through your account settings
•By Us: We reserve the right to terminate accounts for violation of terms
•Refunds: Pro-rated refunds may apply according to our refund policy
Contact Us
If you have questions about these Terms of Service, please contact us:
Email: support@directcare.com
Phone: +234 809-839-8669